Yes. For your protection, if traveling outside your normal purchasing area, please Contact Us and let us know when and where you are traveling. For your own account security, transactions that appear out of your ordinary spending pattern (foreign or domestic) are sometimes denied.
In the event you experience an unexpected decline on a purchase, please call 1-866-842-5208 if you are in the United States or 1-701-461-2551 if you are traveling internationally, so that we may rectify the issue immediately.
We’ve been made aware of fraudsters impersonating Needham Bank asking customers to verify fake transactions. The fraudsters will ask if you’ve made purchases at major retailers, withdrawn money from an ATM, or if you are traveling. Needham Bank will NEVER ask for your banking credentials or full debit card number via a phone call, email, or text message.
If you’ve received an inquiry of this nature and provided information, please contact our Customer Care Center at 781-444-2100.