You have questions, we have answers. Whether you need help with your checking account, loan or fraud prevention measures, we have the all the answers to the most frequently asked banking questions.
And if you don’t see the answer you’re looking for, feel free to call our Customer Care Center at 781-444-2100 and speak to one of our experts.
Needham Bank's routing number is: 211373539.
To report an NB Debit card stolen or lost after hours, please call 1-833-337-6075. For International calls, please call 1-614-564-5105.
You can also turn your card off through My Cards. For Online & Mobile Banking customers, log in to NB Online Banking, visit “Cards” in the main menu, click “Transaction History” under Debit Cards and switch the “Card is ON” toggle off. You can also do this via the NB Mobile app by clicking “Cards” in the bottom toolbar and turning the “Card is ON” toggle off.
For non-Online & Mobile Banking customers, you can access My Cards through the Needham Bank My Cards app on your Apple or Android device.
If you’re able to travel to one of our branches, we can print you a new card instantly. You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.
You can apply for a HELOC online or call us at 781-444-2100. Your Needham Bank experts are here to help you through every step of the process, including throughout the duration of your loan!
Visit any one of our branches and we’ll print you a debit card on the spot. Find your local branch
Using online and mobile banking services is like having your own personal bank branch that never closes! You can enjoy 24/7 access to your accounts, check your financial health on the go, and use features like mobile check deposits, digital bill pay, and much more.
Yes! Enjoy full control over your Needham Bank debit and/or credit cards, including setting up real-time alerts, turning your card off, establishing spending limits, and more, with My Cards. If you’re an existing Online & Mobile Banking customer, you can access My Cards through Online & Mobile Banking:
Non-Online & Mobile Banking users can access My Cards through the Needham Bank My Cards app on your Apple or Android device.
Just like online banking, mobile banking can be safe and secure. Our state-of-the-art app even allows you to safeguard your accounts with TouchID and Biometric Login for extra security.
Premium Checking is ideal for customers who maintain higher balances and want their everyday account to earn competitive interest while enjoying enhanced benefits.
Yes. You can open a Premium Checking account online or visit one of our branches for personalized assistance.
Premium Checking earns a high interest on qualifying balances and includes elevated benefits like ATM fee reimbursement and access to an exclusive Premium Money Market account.
Yes. Premium Checking includes full reimbursement of ATM fees worldwide, giving you flexibility wherever you bank.
To waive the $25.00 monthly maintenance fee, maintain each statement cycle: eStatements and either $5,000 in direct deposits or $50,000 in combined deposits at Needham Bank.
You’ll earn 2.00% APY* on the portion of your balance over $20,000. Rates are variable and subject to change. Visit our personal deposit rates
Premium Checking is a high-interest checking account designed to reward higher balances. It offers 2.00% APY* on balances over $20,000, along with enhanced benefits like ATM fee reimbursement and access to our Premium Money Market account.
Yes. MSBs require banks with experience in compliance oversight, cash-intensive transactions, and Bank Secrecy Act (BSA) requirements. Not all banks accept MSB clients, which is why partnering with a specialized MSB bank is essential.
Yes. Needham Bank provides secure, compliant money service business bank accounts and comprehensive MSB banking solutions for check cashers and money transmitters across multiple states.
Needham Bank offers MSB business bank accounts, cash management services, Remote Deposit Capture (RDC), compliance monitoring, personal banking options for owners and employees, and cash logistics support through approved third-party vendors.
Yes. Needham Bank is actively supporting MSBs and continues to expand into new states responsibly. MSB clients currently include businesses in Connecticut, Florida, Massachusetts, Maine, New Hampshire, New Jersey, Pennsylvania, Rhode Island, and Texas.
To open an MSB bank account, you’ll typically need business formation documents, licensing information, ownership details, compliance policies, transaction volumes, and other required due-diligence documentation. Our Commercial Bankers will guide you through every step of the process.
Yes. Needham Bank specializes in MSB banking for multi-state operators and offers scalable solutions for businesses managing large geographic footprints.
You can begin by contacting a Needham Bank Commercial Banker. Our team will review your business needs, licensing, and operational structure to help you open the right MSB accounts and services.
An MSB bank account is a specialized business bank account designed for Money Service Businesses. These accounts support high-volume cash activity, enhanced compliance monitoring, cash logistics, and other banking needs specific to check cashers and money transmitters.
That’s us! Needham Bank occasionally sends customers relevant SMS (text) messages with a link to their personalized newsfeed at feed.needhambank.com.
To opt out of receiving SMS (text) messages from Needham Bank, simply reply “STOP” to the text message. This will instantly opt you out of receiving any further text messages as well as access to your personalized customer newsfeed.