You have questions, we have answers. Whether you need help with your checking account, loan or fraud prevention measures, we have the all the answers to the most frequently asked banking questions.
And if you don’t see the answer you’re looking for, feel free to call our Customer Care Center at 781-444-2100 and speak to one of our experts.
Needham Bank's routing number is: 211373539.
To report an NB Debit card stolen or lost after hours, please call 1-833-337-6075. For International calls please call 1-614-564-5105.
If you’re able to travel to one of our branches, we can print you a new card instantly. You can also complete a new card application through the Online Banking interface and a new card will be ordered and mailed to you.
Yes. With Needham Bank, all your deposits are insured in full through the combined coverage of the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).
All types and classes of deposit accounts, both personal and business, are covered including savings accounts, checking accounts, certificates of deposit (CDs), money market deposit accounts, and retirement deposit accounts.
At Needham Bank, all business checking account deposits are insured in full by the Federal Deposit Insurance Fund (FDIC) and the Depositors Insurance Fund (DIF).
You can apply for a HELOC online or call us at 781-444-2100. Your Needham Bank experts are here to help you through every step of the process, including throughout the duration of your loan!
Visit any one of our branches and we’ll print you a debit card on the spot. Find your local branch
Using online and mobile banking services is like having your own personal bank branch that never closes! You can enjoy 24/7 access to your accounts, check your financial health on the go, and use features like mobile check deposits, digital bill pay, and much more.
Absolutely! With Needham Bank, all your deposits are insured in full. We’ll help keep your money safe in your free checking account.
Yes! With NB My Cards, you can manage your credit and debit cards by setting up real-time alerts, turning your card off if it’s lost or stolen, establishing spending limits and more.
Access NB My Cards through the NB Mobile Banking app.
Your Needham Bank CDs are always insured in full through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).
Just like online banking, mobile banking can be safe and secure. Our state-of-the-art app even allows you to safeguard your accounts with TouchID and Biometric Login for extra security.
If you find incorrect information on your credit report, contact the company that issues the account or the credit reporting company that issued the report. You can dispute any inaccuracies found on your TransUnion credit report by navigating to the bottom of the Credit Report module and clicking “dispute”.
Credit reports, also knowns as credit files, are composed of the credit-related data a credit reporting company has gathered about consumers from different sources. Credit reports include records of mortgage payments, credit card balances, credit card payments, auto loan payments, and credit inquiries. It may also include accounts that have gone into collections, public records, and other information from government sources.
A credit score is a three-digit number calculated to indicate your creditworthiness. The higher the score, the more creditworthy you are to a lender. A credit score is calculated from the information in your credit report and considers whether you have been making on-time payments, your revolving debt use, the length of your payment history, and other such factors. It’s important to note that your score does not take your age, income, employment, marital status, or bank account balances into account.
You can access your credit card account by logging into online banking and going to “Card Services” in the top navigation. You can also access your account within the mobile banking app. Look for “Credit Card Services” in the “More” menu.
You can make payments via the options below:
You can view your current balance, view recent transactions, and download statements within online/mobile banking or the NB My Cards app.
Yes! With your online/mobile banking account or the NB My Cards app, you can set up real-time alerts, turn your card off, establish spending limits and more.
We’ve created a simplified cash back program so you can receive your cash back rewards without having to lift a finger. Simply use your Unlimited Cash Back Rewards Mastercard to make a purchase, and you’ll automatically receive 1.5% cash back as a credit on your next statement. No need to log in or request the credit—we’ll take care of that for you. And cash back rewards are unlimited, so the more you spend, the more you earn!
To request a credit limit increase, log into online banking and go to “Card Services”, then “Request a Credit Limit Increase”. Submit the form and we’ll notify you of the decision shortly.
If you do not have an online banking account, please call (781) 444-2100 for assistance.
Please contact our customer support team at 781-444-2100. Qualifying imposter scams may be eligible for reimbursement.
Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 781-444-2100 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 781-444-2100 so we can attempt to help you.
No, Needham Bank does not charge any fees to use Zelle® in Needham Bank mobile and online banking.
Your mobile carrier’s messaging and data rates may apply.
We’ve been made aware of fraudsters impersonating Needham Bank asking customers to verify fake transactions. The fraudsters will ask if you’ve made purchases at major retailers, withdrawn money from an ATM, or if you are traveling. Needham Bank will NEVER ask for your banking credentials or full debit card number via a phone call, email, or text message.
If you’ve received an inquiry of this nature and provided information, please contact our Customer Care Center at 781-444-2100.