Important Notice:

Temporary Service Downtime November 14-17, 2025

We’re continually investing in technology and infrastructure to make your banking experience better. To complete these important upgrades, we’ll be performing scheduled system maintenance in mid-November. 

Important Notice:

Temporary Service Downtime November 14-17, 2025

We’re continually investing in technology and infrastructure to make your banking experience better. To complete these important upgrades, we’ll be performing scheduled system maintenance in mid-November. 

To complete this work, our operating hours and service availability will be temporarily impacted, including:

Branch Hours

All Needham Bank branches
will close at 3:00 PM on Friday, November 14, 2025, and remain closed over the weekend. We will reopen at our normal time on Monday, November 17, 2025. 

ATMs

Needham Bank ATMs will be
available for withdrawals only
from 5:00 PM Friday through
8:30 AM Monday.

Online & Mobile Banking

NB Online and Mobile Banking will be unavailable from 5:00 PM Friday, November 14, 2025 through 9:00 AM on Monday, November 17, 2025. 

During this time, you will not be able to:

  • Access account balances or
    transaction history
  • Make internal transfers
  • Complete mobile check
    deposits

Customer Care Center

The Customer Care Center hours will be as follows:

  • Friday, November 14, 2025:
    7:00 AM – 7:00 PM
  • Saturday, November 15, 2025:
    8:00 AM – 3:00 PM
  • Sunday, November 16, 2025:
    Closed

Frequently Asked Questions
About the Temporary Service Downtime

Yes! You can use your debit card as usual during the scheduled downtime. Transactions that occur during that time will post to your account on Monday, November 17, 2025.

No. While scheduled transactions will still go through, new transactions such as bill payments and transfers cannot be initiated during the downtime.

Yes. All currently scheduled transfers, bill payments, Zelle transactions, and similar items will process as expected during the conversion weekend. 

No. Real time payments will be unavailable from 3:00 PM on Friday, November 14th through 9:30 AM on Monday, November 17th.

Thank you for understanding.

We apologize for the inconvenience this may cause, and we truly appreciate your patience and understanding as we make these upgrades. These improvements will help us continue to deliver a secure, seamless, and enhanced experience for all customers.

Thank you for choosing Needham Bank as your banking partner.